Frequently Asked Questions
Everything you need to know about our payroll & HR accounting services
What services does StaffPaySupport offer for payroll and HR accounting?
StaffPaySupport provides end-to-end payroll processing, statutory compliance filings, CPF calculations, leave management, employee benefits administration, payslip generation, and detailed payroll reporting, tailored to Singapore regulations.
How does StaffPaySupport ensure compliance with Singapore labour laws?
We monitor updates to the Employment Act, CPF Board regulations and IRAS guidelines, applying those changes to payroll runs and statutory submissions to maintain adherence and reduce the risk of penalties.
Can StaffPaySupport handle multi-location payroll within Singapore?
Yes, our platform supports multiple office locations or business units in Singapore, consolidating payroll runs into unified reports and ensuring consistent processing across sites.
What software or platforms does StaffPaySupport use?
Our proprietary payroll system integrates with major HRIS solutions and provides a secure online portal for clients to access reports, employee data, and payslips.
How do I switch my payroll provider to StaffPaySupport?
Our onboarding team gathers existing payroll data, sets up employee profiles, configures statutory parameters and runs parallel payrolls to validate accuracy before going live.
What level of customer support is available?
Clients have access to dedicated account managers, email and phone support available during business hours, with optional extended support plans for urgent queries.
How secure is my payroll data with StaffPaySupport?
We employ encryption, secure data centers in Singapore, regular backups and access controls to protect sensitive employee information.
Does StaffPaySupport assist with payroll audits?
We prepare audit-ready payroll files, reconcile historical runs and support internal or external audit teams with documentation and explanations.
How are changes in payroll regulations handled?
Upon regulatory updates, we adjust our processes and systems, notify clients of any impacts and implement changes in the next payroll cycle.
Can StaffPaySupport manage leave and attendance tracking?
Yes, our HR module tracks leave balances, approves requests online and integrates attendance records with payroll calculations.
Are mobile or self-service portals available for employees?
Employees can access their payslips, personal details and leave balances via our secure mobile-friendly portal.
How does billing work with StaffPaySupport?
Billing is based on the number of active employees processed per pay run. Invoices are issued monthly with detailed service breakdowns.
What steps are taken during onboarding?
We conduct an initial consultation, data migration, system configuration, staff training and trial payroll runs to ensure a seamless transition.
How can I contact StaffPaySupport for more information?
You can contact us at our office at Marina Bay Sands, 10 Bayfront Avenue, Singapore 018956, or email support@StaffPaySupport.com to schedule a consultation.